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Posted: Mon Jan 10, 2011 12:14 pm
by -default
Version 3.3.4 is available for Elements and Photoshop 32 and 64 bit.;cat=3

You must be logged in, and have a serial number to access these downloads.

Posted: Mon Jan 10, 2011 5:03 pm
by imported_ganna
Mike, there's a problem, cannot access the downloads website.  Get an "ERROR" message.

Posted: Mon Jan 10, 2011 9:47 pm
by -default
Thanks for reporting this, Ganna.  I will send you a copy via email.

I just tested, using a non-admin account, and I was not able to recreate the error - not unusual.

I've included screenshots of what you would normally see, if you could let me know which screen the error occurs on, and any other details, that would be very helpful.

The last screen for saving the actual download will differ, depending on which browser you are using.  I used Firefox for these screen shots, and also tested using Internet Explorer 8, and chrome.


Posted: Tue Jan 11, 2011 4:32 am
by imported_ganna
Thanks Mike, this is what it looks like. As you can see, the "Download" button is not on my screen.

Posted: Tue Jan 11, 2011 5:09 am
by imported_ganna
Here's the screenshot

Posted: Tue Jan 11, 2011 8:02 am
by -default
Thanks - this gives me a good idea of where to look for the problem.  Hopefully I can fix this in a jiffy.

Posted: Tue Jan 11, 2011 8:22 am
by -default
I think I've fixed the problem - quite a few people have their account set up in such a way that they cannot access the downloads.  I've fixed your ganna account, so it should be OK, and will work on the others.  Let me know if you get a chance to try this out.

Thanks again for reporting this.


Posted: Tue Jan 11, 2011 9:23 am
by -default
The problem should be solved now, for everyone.

For the curious, this had to do with how we had the forum groups set up.  We were doing this in a way that prevented about half the people from accessing downloads!

Do please let me know if you run into any problems accessing the downloads

Posted: Tue Jan 11, 2011 5:50 pm
by imported_ganna
Thanks a lot Mike, everything is ticking just fine.